Chicos
Reviews and Complaints
LOST CUSTOMER/OUTRAGEOUS RETURN POLICY, COSTA MESA, CA
- Fashion forward
- Treatment
Preferred solution: Store credit so that I can continue shopping at Chicos
Chicos - Manager Review from Phoenix, Arizona
Chicos - Blouse Review from Pittsburgh, Pennsylvania
Chicos - Manager Review from Rector, Arkansas
Failure to provide confirmation of e-mail order.
The order day, I placed an order for an item from the Chico's website. As is the customary business practice of any company when ordering on-line, a confirmation e-mail of the order is sent to the consumer.
Well, the confirmation was never sent and when I checked my order on the website, it indicated that the item had already been shipped. I contacted Chico's via the "Chat" and informed the employee that an email confirmation was never sent. Her response was "I'll send you one now." 2 days after the order, and the fact that the package was already in transit for deliver, NOW YOU SEND A CONFIRMATION EMAIL?
Really, seriously, how incompetent can a person be. Very poor customer service with no common sense.
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Verified Reviewer | Dallas, TexasNon published, fraudulent return policy
Chicos has a 60 day return policy. Most stores will give you a merchandise credit if the return time has expired.
Not Chico's! and they don't tell you about there hidden return policy. No where on their website, back of receipt, or on their mail order receipt does it say that after 60 days you will not receive ANY refund. They would keep a lot more customers if this policy was spelled out.
All they need to add is "no refunds after 60 days" to get people's attention and keep customers. I am no longer a customer. I was told at my local store in Dallas, TX that it has been in place for a year.
Okay fine if you change your policy but why keep it hidden. This is false advertising and fraud.
- Discounts
- Hidden refund policy
- Return policy
- Treatment
Preferred solution: Full refund
Chicos - Manager Review from Boca Raton, Florida
Chicos - Customer Care Review from Davenport, Iowa
I purchased a turtleneck on line and needed a change of size. I went to my local store North Park Mall, Davenport Iowa.
They had the correct size but refused to let me make an even exchange of the exact same item because I had made the grievous error of purchasing the turtleneck with PayPal!! I was not asking for a refund or credit, just an even exchange. I've been shopping at this store for years and spend a lot of $$.
They know me. I'll never shop there again!!
CHICO'S CLOTHES MADE LIKE GARBAGE
I bought a pair of pants from Chico's and, after wearing them only once and not even washing them, the entire waistband unraveled. The waistband was separated from the pants, just hanging by a thread.
When I took them back to the Chico's store in Los Altos, CA they refused to return them or provide any credit whatsoever. Another customer there, who is a sewer, said the reason they unraveled is because the waistband had been serged on.
Any way you look at it, Chico's does not stand behind its products and that's the end of my $6K/year Chico's habit. I will never shop at Chico's again!!!!
Preferred solution: Full refund
You lost a customer today
I will never shop in your store again. I am a loyal 12+ year customer.
Was treated badly at Marietta GA store today. Recently bought 4 items totaling $135.93. Used a $50 gift card and put the rest on my Amex. ($85.93)
Returned two items totaling $72.00.
They refused to credit my Amex. Further they insisted on giving me a $72.00 gift card because that was the only option the computer would give me. When I questioned this I was told they they are "cracking down" on returns. I had the receipt and purchase was under 2 weeks ago.
Is this even legal?
I will be giving the gift card to charity. Never again will I step foot in that store.
- Customer service
- Return policy
Preferred solution: Full refund
Chicos - Customer Care Review from Houston, Texas
I've Complained to Chicos (MANY, MANY) Times about Lack of Size 4 in Stores
Return policy
I had bought a blouse and I returned it unworn, with price tags attached. 5 days after the 60 days Return Policy.
The blouse' s color was the reason for the return. After trying it on with different, bottoms, I couldn't find one that went well.
I was not even given a store credit. When did this policy go into affect?
I have been a loyal Chico shopper for more than 15 years and never had this problem before.
Even TJMax gives store credits after months.
I feel that this policy is overly strict, and will not be shopping at Chico's in the future.
Chicos Top Review from Tucker, Georgia
Horrible Return Policy!!
I purchased 6 items online and had my husband go to the store to return 3 of them because they didn't fit. I was only 2 days past the 60 day return policy because I broke my pelvis and was flat on my back and injured and couldn't get out to make the return.
My husband explained the situation and asked if we could have a store credit instead. The items were brand new, still in the bags with the tags attached. They refused to give us a store credit even though we hadn't even had the items for 60 days yet!! It had been 60 days since placing the order, but not since receiving the items.
I don't know another store with such a terrible policy. I called online to see if there was anything they could do and explained the circumstances, and they also refused. I used to love their clothes, and was a very loyal Chicos customer, doing most of my shopping there, but they lost me forever as a customer today.
Shame on you Chicos!!
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Look. The company lost 25 MILLION dollars in 2015 taking back items past the 60 day return policy.
The policy is on the website, as well as your receipt. Don't complain about the company because of your mistake.
People like you are what makes me happy I don't work there any more.
That's called the cost of doing business. You can take anything back to a Chicos store store that was purchased online.
The Delray marketplace store mgr is FAMOUS for *** & complaining about her 'returns.' She insults the customers & there are ppl who will NOT shop if she is in the store. Pushy obnoxious woman