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1.0

Purchased 2 tops at Chico's online and when items did not fit I brought them back to the store, 12 miles away. I was told that since I purchased items with Pay Pal I could not return them to store, but would have to mail items back to a "Smartlabel Return" place and they gave me the label.

Returned package to this site and when I had not received a credit more than one week later I called Chicos, and was told that it will take 3 to 4 weeks for my returns to reach them, then another week or more to get my credit from Pay Pal. Cannot believe Chicos offer Pay Pay as a payment option online but then will drop their customer service and YOU as a customer if you need to return.

Worst policy ever encountered. BEWARE!

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Significant discount on next purchase because of my inconvenience and $$ being held for too long..

Chicos Cons: Illogical company.

Location: Scottsdale, Arizona

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Guest

I so agree with you about this! And as far as I know it does not state this policy at check out. I know exactly how frustrated you are with this.

Mykia Xcn
reply icon Replying to comment of Guest-1252455

It is stated on the website, when you check out and on your invoice. Funny how you guys can read every detail of a coupon but not your invoice.

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