Chicos Phone Numbers and Emails

Toll-Free Number:

  • (888) 855-4986
    Toll Free
Send Message

Customer Service:

  • (888) 550-5559
    TDD
  • (239) 277-6200

Emergency/ Hotline:

  • (855) 825-5851

Chicos Emails:

Investors/ Franchising
Legal
DMCA Inquiries, Privacy Inquiries
customerservice@chicos.com
internationalorders@chicos.com
International Orders
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Chicos Customer Service?

Most Popular Number:

(888) 855-4986
Toll Free
Total calls: 521 Issues resolved: 42 Last call: Mar 26, 2024

What Is the Chicos Customer Service Phone Number?

You can contact the Chicos phone number using different phone numbers. The toll-free number that customers can contact is 1-888-855-4986. There is a separate Chicos customer service phone number for emergencies, which is 1-855-825-5851. There are two more phone numbers to contact the Chicos customer service team. You can reach the support team by dialing 1-888-550-5559. If you cannot reach the customer service team outside of these hours, dial 1-239-277-6200.

What Are the Chicos Business Hours?

You can contact Chicos customer service via different communication channels such as phone number, live chat, and email address. But it’s best to contact the support team during Chicos store hours. This is to ensure that customers can directly engage with the experts. The sales and customer service phone hours start at 7:00 AM and end at 1:00 AM ET, Monday through Sunday. Chicos.com also offers fixed hours if you are looking forward to a live chat with one of the representatives. The business hours for live chat is between 7:00 AM and 12:00 AM ET.

How Can I Contact Chicos Support via the App?

You can download Chicos app and get the necessary assistance conveniently. To do so, search for Chico’s: Women’s Boutique app. Once the app is installed, log in using your phone number or email address, and then head to the customer support tab. This will help you to contact Chicos online. You also have an alternative to write an email to customerservice@chicos.com. So no matter what help you need and when you need it, having the Chicos app helps you instantly to fix your problem.

PissedConsumer Club

Contact Information

Chicos Website:

Chicos Help Center:

Corporate Office Address:

Chico's Distribution Services, LLC
11215 Metro Parkway
Fort Myers, Florida 33966
United States

Other Info (opening hours):

Sales and Customer Service Phone Hours:

Monday - Sunday: 7:00am - 1:00am (ET)


Live Chat Hours:

Monday - Sunday: 7:00am - 12:00am (ET)


Address For Returns:

2160 Breckinridge Blvd

Building 200 Suite 250

Lawrenceville, GA 30043

More contact details

Chicos Rating Based on 180 Reviews

Rating details

2.5
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability

Rating stats

Rating trend

How Good is Chicos's Customer Service?

Kenlyn Iox
Kenlyn Iox
Feels Disappointed | Nov 05, 2023

No one ever answered, so I never got any help from my problem. I needed to talk to somebody on the phone.

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Xavior Rrk
Xavior Rrk
Feels Neutral | Oct 06, 2023

At first was not really be helpful, till I said that the store manager and chico’s corp should be giving same answer about coupons sent to customers. I lost out on a 15.00 coupon because it wasn’t sent to my email just in the mail.

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Malene Cgp
Malene Cgp
Feels Neutral | Apr 12, 2023

The customer service person was great but a very long wait to speak to someone.

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Kameren Vzu
Kameren Vzu
Feels Satisfied | Mar 06, 2023

The new Chico’s app is very difficult to use on the iPad. The home page doesn’t show a menu, and logging in doesn’t connect you with discounts or free shipping. After talking with the customer service rep, I stopped using the app and resumed ordering from Chico’s online. No problem using Chico’s online.

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Rayson Dpo
Rayson Dpo
Feels Satisfied | Feb 22, 2023

Helpful

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Yarely Yvx
Yarely Yvx
Feels Satisfied | Feb 20, 2023

Courteous, knowledgeable and compassionate.

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Summary of Chicos Customer Service Calls

712 TOTAL
CALLS
03:26 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chicos?

Request for Information Question:

  • “About my order”
  • “Status of order”
  • “Help with online checkout issue”

Shipping and Delivery Question:

  • “Order has incorrect size”
  • “My order has not arrived”
  • “Wrong items”

Return/ Replace Question:

  • “I returned items. Need refund, need label recepts, thanks”
  • “Return”
  • “Return credit not received”

Payments and Charges Question:

  • “Double billef”
  • “Recent order didn't apply discount”
  • “Discount”

Cards Question:

  • “Gift card”
  • “Sbout gift card”
  • “A lost gift card”

Product/ Service Question:

  • “To complain that your online cite doesn’t work easily”
  • “I want to order a blouse”
  • “Book a fashion show”

Account Question:

  • “To get catalog in the mail.”
  • “I needed to reset my password, and could not do it myself. The lady that I spoke with was so helpful. Thank you for hiring such capable employees.”
  • “Lookung foe password”

Staff Question:

  • “Have a serious problem with a manager”
  • “Horrible customer service”
  • “Miss information resulting in extra trip for me without appropriate response from manager”

Refund Question:

  • “Refund not received”
  • “Refunds”
  • “Refund”

Website/ Application Question:

  • “Website issue”
  • “Problems with application”
  • “Purchase itemWeb site off”

Employment Question:

  • “I need my w2 forms as soon as possible who do i need to talk to?”
  • “Apply for a job”
  • “I am calling for missing w2”

Activation/ Cancellation Question:

  • “My order was cancelled”

Other Question:

  • “Make a ordering”
  • “Availability for travelers pants”
  • “Place an order”

About

Related Companies

Chicos FAS, Boston Proper, White House Black Market, Soma Intimates

Summary

Chico’s is a large chain of stores offering clothing and jewelry. The company was founded in 1983. Its headquarters is based in Sanibel Island, Florida, United States. Chico’s offers a wide collection of women apparel, jewelry, and accessories. There are such categories as Sweaters, Jackets, Tops, Dresses, and Denim. Featured collections include the following: Black Label, No Iron Collection, Travelers, Zenergy, and The Faux Suede Pant. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. Chico’s offers a number of shipping options. They include Standard, Express, Two Day, Next Day, and International. The company accepts returns within 60 calendar days of purchase. There are more than 700 Chico’s locations nationwide.

Chicos reviews and complaints

Chicos is ranked 528 out of 4781 in Footwear and Clothing category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

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