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I recently received a very nice goldtone necklace as a free gift from Chicos. While picking it up I had a salesperson help me select a pricey pair of earrings to match it.

In wearing the necklace for the first time, the chain wrapped ball started unraveling. Very disappointingly, i tried to repair it to no avail. I visited the store in hopes they had another one that MAYBE they would be able to replace it with. Of course the promotion was over and, understandably, couldn't replace it.

HOWEVER, I am a Passport member who has spent THOUSANDS OF DOLLARS there over the past several years. All I got was "I'm sorry". I was hoping they could have maybe offered up something similar and maybe provided a discount as I would have been happy to do that. I was prepared to pay something for it.

I have been a loyal customer and could probably walk the runway with the vast wardrobe I have purchased from Chicos. I wear nothing BUT Chicos and have since gotten other friends to purchase Chicos clothing. To say I am disappointed is an understatement. Chicos obviously has no loyalty to their customers and you can be sure I will keep that in mind going forward.

I sure hope this letter is read and responded to. Judy Marshall at jamarshall02@yahoo.com

Product or Service Mentioned: Chicos Necklace.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Salesperson made me feel i was being tacky.

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Chico's has certainly changed in the last few years. Merchandise has definitely declined in quality, customer service is terrible and they don't care about the customer.

I understand that ownership has changed and the bottom line is immediate cash. Long term customer loyalty doesn't register, and I am no longer interested in spending another dollar on the brand.

It's not easy to shop either online or in the stores. That is something that I value, and find the experience frustrating.


"thousands of dollars at Chico's"

We used to sit and laugh at their commercials with that butchy grey haired woman and wonder why anyone would want to look like that.

Save you money from your vanity and do something worthwhile instead of self-adornment and unrealistic expectations.

Try doing something good with it instead of trying to get everyone to look at you.

Vanagloria, Superbia, and Fornicatia are 3 of the 7 Deadly Sins.


That's their typical response. "I'm so sorry"

to Anonymous #1410748

Yes. I have heard that too many times.

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