I recently received a very nice goldtone necklace as a free gift from Chicos. While picking it up I had a salesperson help me select a pricey pair of earrings to match it.
In wearing the necklace for the first time, the chain wrapped ball started unraveling. Very disappointingly, i tried to repair it to no avail. I visited the store in hopes they had another one that MAYBE they would be able to replace it with. Of course the promotion was over and, understandably, couldn't replace it.
HOWEVER, I am a Passport member who has spent THOUSANDS OF DOLLARS there over the past several years. All I got was "I'm sorry". I was hoping they could have maybe offered up something similar and maybe provided a discount as I would have been happy to do that. I was prepared to pay something for it.
I have been a loyal customer and could probably walk the runway with the vast wardrobe I have purchased from Chicos. I wear nothing BUT Chicos and have since gotten other friends to purchase Chicos clothing. To say I am disappointed is an understatement. Chicos obviously has no loyalty to their customers and you can be sure I will keep that in mind going forward.
I sure hope this letter is read and responded to. Judy Marshall at firstname.lastname@example.org
Product or Service Mentioned: Chicos Necklace.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Salesperson made me feel i was being tacky.