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Chico’s return policy is one of the worst in the retail market. I will never shop there again because of the unfairness of it.

Reason of review: Return, Exchange or Cancellation Policy.

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I agree with you! My daughter bought me a faux suede jacket for Christmas and we both agreed it looked better in the picture than it did on me.

She is a very organized Christmas shopper and bought it online on 11/23. We did not get around to returning it to the Springfield, VA, store until late January. Hard to get out together; she has a young baby (my amazing grandson!).

The very nice store associated told us about the 60 day return policy. We had no idea!

She said it was fairly new. She said we had to mail it back to Chico's.

I did that and -- lo and behold! -- they mailed it back to my daughter in a completely battered box (I realize that wasn't probably Chico's fault) with a note that they had to honor their return policy.

This was in 2016. I decided to let it go at the time (too much else going on in my life).

I tried to give it away to my work colleagues but none felt it worked for them.

I recently came across the receipt again and it upset me all over!

I found this Chicos.pissedconsumer.com site and decided to add my 2 cents to another posting about the return policy. Any advice welcome. I really don't expect a refund at this point but I certainly did expect one in Jan 2016. At this point, I would like a store credit.

Although my daughter refuses to buy me anything from Chico's after this experience, I do still like their Zenergy items. Formerly an extremely loyal Chico's customer; now, not so much.

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