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I received a shirt s a Christmas present. It was purchased at the outlet store in Greenville, S.C..

It does not fit and the pattern is too much for me. We do not have an outlet store here in Wichita, Ks and the local store does not take outlet store returns. I called your website and was told I could return it to the return department Atlanta but without a receipt I could not be refunded. Since it was a gift, I do not have a receipt.

So I am stuck with a shirt I will never wear.

I am a regular customer with Chico's and am extremely unhappy with your return policy. Sandra Hooper, Wichita, Ks

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Let the company propose a solution.

Chicos Cons: Customer service, Return policy.

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Although I too am currently pissed at Chico's, they usually have a "look up" policy for returns. If the gift giver is a regular shopper/passport member, they could easily look up the receipt and issue you a credit--you say you are a regular customer, so I assume a credit would be ok with you to use in the future...

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