Chicos
Chicos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chicos has 2.4 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Chicos to a friend or colleague.
- Rating Distribution
Pros: Fashion forward, Clothes, Good sales.
Cons: Return policy and customer service, Customer service, People not doing their jobs correctly.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chicos has 2.4 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Chicos to a friend or colleague.
- Rating Distribution
Pros: Fashion forward, Clothes, Good sales.
Cons: Return policy and customer service, Customer service, People not doing their jobs correctly.Recent recommendations regarding this business are as follows: "Beware of Terrible Online Service", "Don't waste your money!", "Don't buy this necklace", "Beware", "Don't shop there. Chicos are not legitimate.".
Most users ask Chicos for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Chicos Reviews
"I was scammed on a phony sale on the internet."
Chicos cant do anything about it. They told me to call my credit card company which I did. zInfeel there was no apology on Chicos side.
"Online Ordering is Horrible"
Wanted to order crop pants. In search window I typed just that. Every item at Chicos populated my request. I didnt want to spend hours looking through all...
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Verified Reviewer |
Willemstad, Curacao
Never received order. Chicos does not have my correct address. My address is 2992 NW 75th CW 228344 Miami FL.33122-****
Chicos does not have my correct address. My address is: 2992 NW 75th Ave.
Miami FL.33122-****. The order I have never received #111086****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPending refund for Returned Order removed from checking account
Ordered a pair of slacks in late Feb. 2025.
Returned them on time, waited 3 weeks as advised by Chicos for a refund. Not only was $16.00 deducted from what I paid (they claimed that there would be a $7 return fee), the pending refund to my account vanished overnight.
A call to customer service resulted only in a fast-paced, high-pressure automated pitch for a medical alert device. I am furious and will never order from this deceptive company again!
- Inability to contact customer service in online chat
- Deceptive customer service policies
Preferred solution: Full refund
User's recommendation: Don't waste your money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Fradulance charges on my visa from chicos
Some person used my visa card to make perchases at chicos .. for 536.85 on 6/9 and same day another charge for 406.00 on 6/9
I would like to know ..
who did this . And want my money back !!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Want to return items
I tried to return items and it went from chicos to just answer telling me they will charge a refundable one dollar then when I tried they charged me 47.00 thankful my bank refused I want to speak with a customer representative from chico
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Florida
Question about pending item
Ordered two item. Received one today
All notifications referred to top I received. Checking on status of second top ordered
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Verified Reviewer |
Naples, Florida
Question about pending item
What is status of missing item? All notifications referred to the top that was received. When can I expect other item?
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Verified Reviewer |
Acton, Massachusetts
I was scammed on a phony sale on the internet.
Chicos cant do anything about it. They told me to call my credit card company which I did. zInfeel there was no apology on Chicos side.
Titusville, Florida
Online Ordering is Horrible
Wanted to order crop pants. In search window I typed just that.
Every item at Chicos populated my request. I didnt want to spend hours looking through all those items. Tried several times but never was able to see just crops.
Since there are no stores near me, I usually order online but no more. My time is valuable.
I guarantee you that when I finish my review I will go to Amazon and find just what Im looking for in minutes. Sorry to say goodbye to Chicos after 20 years.
User's recommendation: Beware of Terrible Online Service
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Verified Reviewer |
Las Vegas, Nevada
NEVER AGAIN, CHICO'S!!
Already explained experience in detail, in complaint. Chico's - a rip-off.
HORRIBLE experience!!! Bye!
Agree! They offer 40% off sale.
Upon checking, it’s not off the sale price, it’s off the original price. Because their clothing is overpriced to begin with, they tried to trick people with these phony sales.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Necesito saber acerca de una orden
Yo tengo un pedido que no e recibido no sé si es por la dirección y la dirección es la siguiente 3111 sw 24 st Miami florida 33145
Smithfield, Virginia
Price drop on an order that hasn’t arrived yet
Order #111094**** was ordered yesterday and hasnt arrived. There is a price drop today so I feel I should get the sale price on my order!!
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Verified ReviewerCustomer service
What has happened to Chico's customer service? I've made several attempts to contact them by phone and get messages that there are 60 customers ahead of me.
When I attempted to connect by chat, I got disconnected.
The one time I got connected, it stated 16 customers before me. Chico's customer service has gone completely downhill.
- Nice clothes
- Poor customer service
Preferred solution: Nothing
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken necklace
I ordered the Statement Blue Bib Necklace and it was delivered in my mailbox in a bag and was in pieces. Normally, Chico's jewelry is delivered in a box, but this was poorly wrapped and clearly in just a flimsy bag.
I am so disappointed!
If this is the way Chico's is delivering its jewelry, in the future count me out for ordering any further jewelry. Thanks, Denise Withrow
- Have somewhat nice clothes and jewelry
- Delivery system has gotten worse with lost packages and jewelry not properly packed for delivery
Preferred solution: Full refund
User's recommendation: Don't buy this necklace
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder will not go thru + no one to assist on Customer Service line
I have tried for 2 days to order using the 40% for 1st item them 25% second...online order will not go thru NO ONE ANSWERS customer service. The 1st item has sold out.
I am very frustrating. The last time I tried to order from CHICOs my online order never went thru, However, your customer service helped with placing the order.
You have some severe issues with individuals placing orders. LOSS of business.
The only way to solve my issue is to honor the sale when you are able to get your system to allow online orders. AND get yourselves a customer service going.
- Placing orders
Preferred solution: would like to order products for the sale price upon resolve
Miami, Florida
Resolved: Usually great
Company fixed the issue and I have been provided with apology. When I spoke to the second person, he told me the order had been placed.
I did not get an order confirmation after I placed the original order. All good.
. Ive shopped at chicos since it started and will continue to do so.the size 2 is perfect for me.
I always find something and wear it for years . The style is always good for a long time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Returned pants by u not me
I ordered pants. Finally got a message back from
upstairs that I turned down pants being sent back to you.
Not true. Never have I seen them but I have been charged
Preferred solution: Full refund
About
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Chico’s is a large chain of stores offering clothing and jewelry. The company was founded in 1983. Its headquarters is based in Sanibel Island, Florida, United States. Chico’s offers a wide collection of women apparel, jewelry, and accessories. There are such categories as Sweaters, Jackets, Tops, Dresses, and Denim. Featured collections include the following: Black Label, No Iron Collection, Travelers, Zenergy, and The Faux Suede Pant. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. Chico’s offers a number of shipping options. They include Standard, Express, Two Day, Next Day, and International. The company accepts returns within 60 calendar days of purchase. There are more than 700 Chico’s locations nationwide.
Chicos is ranked 648 out of 8770 in Footwear and Clothing category
USA
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I asked a question on the chat line of Chico’s. All I got were four or five more questions that I did not have the answers to.
Then the chat line suggested I call Chico’s. The next thing I knew they wanted $5. I don’t even know what it was for – the phone call perhaps? Looks like a scam to me.
Asking people to send $5 for no reason! I never did get an answer about their Sale Policy.