Chicos Reviews and Complaints
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Customers don't like
- Return policy and customer service
- Customer service
- Poor construction quality defective merchandise
Customers like
- Good sales
- Fashion forward
- Clothes
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Chico’s used to be my go to place for special, high quality items and great knit pants. Over the past few years the quality has really gone down. The knits pill almost immediately. I brought two items home and found holes in both. I just went to fold a turtleneck that...
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Chicos has ruined the Zenergy line, which used to have fabulous knits, pants with normal bootleg cut (when will they "get it" that anyone wearing a size 3 should not wear jeggings which make them look like a bagged whale). They replaced knit with the hideous Neema...
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Store at Palladio Folsom CA. Brought a return and the ladies at the front charge me instead of credit. I tried to tell them the terminal said purchase but they were condescending, patronizing plain RUDE! Sure enough I called my bank from the store and proved to them...
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Bought denim shirt it shrunk to children’s size 10 but could not receive credit for it because it exceeded 60 day return policy. Moral of story. When they have a sale and you are buying for following season just say NO because even if their merchandise is clearly...
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I ordered an item ...late September...I received confirmation Oct 2...I used shop runner and expected it with a week..I called on Oct 10th and was told order was being processsed...I called several more times and was finally told they were going to refund my money...
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I liked
- Erin in customer service and christina at thousand oaks
- Oregon
- Regular gals are cindy and vicki in medord
I have been shopping at Chicos for more then 20 years. I could not figure out why I suddenly stop receiving their e-mails, coupons, etc. Apparently they had the incorrect information associated with my passport number. To make matters worse, I attempted to correct this...
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Seriously, I come to learn they do not have my correct passport number. Therefore, I get no coupons, e-mails, and the "Birthday coupon.". I also find it irritating for trying to complete a transaction and trying to straighten out the passport number. I really have no...
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Shopped at Chicos Orland Park to return an item and purchase a different one. Salesperson locked up her register, so she couldn't get me my credit on my previous purchase. She had to call their customer service to tell her what to do. After 32 minutes, I was given the...
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I shop at Chico's all of the time. I spend hundreds of dollars in there and I love the clothes and the sales. However, customer service at the Pittsford Store in Rochester, New York leaves a lot to be desired. There is one cashier (and this is the second time this has...
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Guarantee two day shipping arrival for delivery for oct 12 - followed up told ship direct from a store and don’t know when it will ship and can’t cancel order
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