Chicos
Chicos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chicos has 2.5 star rating based on 180 customer reviews. Consumers are mostly dissatisfied.
53% of users would likely recommend Chicos to a friend or colleague.
- Rating Distribution
Pros: Fashion forward, Clothes, Good sales.
Cons: Return policy and customer service, Customer service, People not doing their jobs correctly.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chicos has 2.5 star rating based on 180 customer reviews. Consumers are mostly dissatisfied.
53% of users would likely recommend Chicos to a friend or colleague.
- Rating Distribution
Pros: Fashion forward, Clothes, Good sales.
Cons: Return policy and customer service, Customer service, People not doing their jobs correctly.Recent recommendations regarding this business are as follows: "I need a credit of $60 12 to my scct", "Fabulous store service from everyone.go to this store.", "Shopping online is easy but using rewards impossible also returns are difficult I’m not good at using my phone go getting help with returns. Senior citizen s need help", "Don’t expect help from a phone agent.", "Beware".
Most users ask Chicos for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
I need to speak with someone in customer service
Fabulous service at Chico's 214 South Park Ave Winter Park
User's recommendation: Fabulous store service from everyone....go to this store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marco Island, FloridaDouble billef
User's recommendation: I need a credit of $60 12 to my scct
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe customer service center DOES NOT EXIST
- Good quality
- No phone support
- Bad customer support
Preferred solution: An exchange
User's recommendation: Don’t expect help from a phone agent.
I am trying to get information about my account by speaking to a person
User's recommendation: Shopping online is easy but using rewards impossible also returns are difficult I’m not good at using my phone go getting help with returns. Senior citizen s need help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Franklin, TennesseeDisappointed visit on 11/6/23 at approximately 11:30 am to 12:00 noon
- No comment at this point
- Seemingly indifferent and unmotivated sales associates
Preferred solution: Retrain the associates as to proper sales courtesy so future customers will be treated better and feel appreciated
User's recommendation: I suppose clearly make your presence known but I don’t think it would have mattered at this store
Horrible time for returns
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cedar Rapids, IowaIncompetent service representative
My first call to customer service, was to exchange a top for a different size. I was on the phone for a 1/2 hour.
I was so frustrated, I finally, asked for a return label only. In the interim, I ordered the top, now on sale, which was to my benefit. Several days later, that impossible representative sent the different size to me. Well, now I have two tops, one of which I dont want.
I have no idea how to fix this mess. I would like to return the one she sent, as it was for regular price. Please dont tell me to call customer service, that is pure agony.
If you can tell me, how to get credit and a label, that would be helpful. Your reps need training!
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder has not arrived
- Nice clothing
- On line service sucks
Preferred solution: Full refund
User's recommendation: Don’t order on line
I need to speak to someone there
Question about coupon
Shrinking stores but awesome products
User's recommendation: Buy at stores
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vantaa, UusimaaVery upset
I purchased a sweater at the Norwalk store and used my reward points. I usually try my clothes on at home so I can see the entire picture with wardrobe.
I found the sweater to be boxy. I went today to return it and I was told I cannot get my points back. I use $25 worth points to purchase this item. I am extremely frustrated because I did not know that was the case or I wouldve never bought the sweater.
The lady at the teller told me that I was responsible for knowing that and theres nothing that I can do which made me angry. I wouldve never bought the sweater. If I knew that I couldnt get my points back. Is there anything that you can do?
My name is Kim Barker my phone number is 203 866-****.
I have had a relationship with Chicos as long as I can remember and this is the first time Ive ever been disappointed. I hope you can rectify the problem.
- Variety of nice clothing
- Not loving the new rewards program w refunds w points
Preferred solution: My reward points back
User's recommendation: Beware don’t use your reward points if your not 100% sure on the items your purchasing.-
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestionable pricing
Preferred solution: Price reduction
User's recommendation: Wonderful products and service except for current problem
Long waits for customer service on phone and online
I called regarding an order that I would pick up in the store. I waited almost 31 mins to speak to someone, and as usual, I Get the nasty Chiandra.
I asked a question, and she answered something else. I said no,Im referring to something else. Then she asks me a question, and as Im answering, she starts talking over me in a nasty tone. I hear her voice and tone escalating, and I ask for a supervisor.
She kept asking me why I want a supervisor, and she did not want to transfer me. I have dealt with her before, and I can not stand dealing with her.
Shes rude, aggressive, and has a really bad attitude.
After 20+ years shopping with you, Im done. Im not going to get aggravated talking to nasty people over the phone.
Sayonara, Chicos, Im not dealing with a punk attitude over the phone
User's recommendation: Don’t aggravate yourself dealing with the nasty on line/ phone employees.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Myers, FloridaFailed to Expedite Shipping After Accepting Payment
- Unique styles
- Slow shipping from their stores
- Poor customer service
Preferred solution: Price reduction
User's recommendation: Do not order online unless you can pick up in the local store or don’t care if it takes a long time to get to you.
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I agree & their website to contact them is not functional to use. I’m asking myself, do I feel comfortable dealing with Chico’s if this is their lack of communication