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Chicos

Chicos

www.chicos.com
What is your customer experience with Chicos?

Chicos Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Chicos has 2.4 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Chicos to a friend or colleague.

  • Rating Distribution
  • Pros: Fashion forward, Clothes, Good sales.
    Cons: Return policy and customer service, Customer service, People not doing their jobs correctly.

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Media from reviews

Chicos - Very upset
Chicos - Flyer said customer receives 2Totes with $39 purchase. I purchased $130. When...Chicos - Would not accept returnChicos - Would not accept return - Image 2Chicos - Quality of fabric very poorChicos - False advertzingChicos - Disappointed Loyal Passport Consumer
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Top Chicos Reviews

Positive Review

"I was scammed on a phony sale on the internet."

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Chicos cant do anything about it. They told me to call my credit card company which I did. zInfeel there was no apology on Chicos side.

Critical Review

"Online Ordering is Horrible"

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Wanted to order crop pants. In search window I typed just that. Every item at Chicos populated my request. I didnt want to spend hours looking through all...

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Everrett Zui

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Willemstad, Curacao

Never received order. Chicos does not have my correct address. My address is 2992 NW 75th CW 228344 Miami FL.33122-****

Chicos does not have my correct address. My address is: 2992 NW 75th Ave.

Miami FL.33122-****. The order I have never received #111086****

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Cynthia D Xfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pending refund for Returned Order removed from checking account

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Ordered a pair of slacks in late Feb. 2025.

Returned them on time, waited 3 weeks as advised by Chicos for a refund. Not only was $16.00 deducted from what I paid (they claimed that there would be a $7 return fee), the pending refund to my account vanished overnight.

A call to customer service resulted only in a fast-paced, high-pressure automated pitch for a medical alert device. I am furious and will never order from this deceptive company again!

View full review
Loss:
$53
Cons:
  • Inability to contact customer service in online chat
  • Deceptive customer service policies

Preferred solution: Full refund

User's recommendation: Don't waste your money!

1 comment
Guest

I asked a question on the chat line of Chico’s. All I got were four or five more questions that I did not have the answers to.

Then the chat line suggested I call Chico’s. The next thing I knew they wanted $5. I don’t even know what it was for – the phone call perhaps? Looks like a scam to me.

Asking people to send $5 for no reason! I never did get an answer about their Sale Policy.

Amzie Mtg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

Fradulance charges on my visa from chicos

Some person used my visa card to make perchases at chicos .. for 536.85 on 6/9 and same day another charge for 406.00 on 6/9

I would like to know ..

who did this . And want my money back !!

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Kynli Knp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Want to return items

I tried to return items and it went from chicos to just answer telling me they will charge a refundable one dollar then when I tried they charged me 47.00 thankful my bank refused I want to speak with a customer representative from chico

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Tedi Udc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Naples, Florida

Question about pending item

Ordered two item. Received one today

All notifications referred to top I received. Checking on status of second top ordered

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Tedi Udc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Naples, Florida

Question about pending item

What is status of missing item? All notifications referred to the top that was received. When can I expect other item?

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Lennyn Krw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Acton, Massachusetts

I was scammed on a phony sale on the internet.

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Chicos cant do anything about it. They told me to call my credit card company which I did. zInfeel there was no apology on Chicos side.

View full review
Anonymous
map-marker Titusville, Florida

Online Ordering is Horrible

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Wanted to order crop pants. In search window I typed just that.

Every item at Chicos populated my request. I didnt want to spend hours looking through all those items. Tried several times but never was able to see just crops.

Since there are no stores near me, I usually order online but no more. My time is valuable.

I guarantee you that when I finish my review I will go to Amazon and find just what Im looking for in minutes. Sorry to say goodbye to Chicos after 20 years.

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User's recommendation: Beware of Terrible Online Service

Cynthia D Xfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

NEVER AGAIN, CHICO'S!!

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Already explained experience in detail, in complaint. Chico's - a rip-off.

HORRIBLE experience!!! Bye!

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1 comment
Guest

Agree! They offer 40% off sale.

Upon checking, it’s not off the sale price, it’s off the original price. Because their clothing is overpriced to begin with, they tried to trick people with these phony sales.

Jenee Zdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Necesito saber acerca de una orden

Yo tengo un pedido que no e recibido no sé si es por la dirección y la dirección es la siguiente 3111 sw 24 st Miami florida 33145

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Bartholomew Yln
map-marker Smithfield, Virginia

Price drop on an order that hasn’t arrived yet

Order #111094**** was ordered yesterday and hasnt arrived. There is a price drop today so I feel I should get the sale price on my order!!

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Wendy Kgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service

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What has happened to Chico's customer service? I've made several attempts to contact them by phone and get messages that there are 60 customers ahead of me.

When I attempted to connect by chat, I got disconnected.

The one time I got connected, it stated 16 customers before me. Chico's customer service has gone completely downhill.

View full review
Pros:
  • Nice clothes
Cons:
  • Poor customer service

Preferred solution: Nothing

User's recommendation: Beware

Denise W Bgv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken necklace

I ordered the Statement Blue Bib Necklace and it was delivered in my mailbox in a bag and was in pieces. Normally, Chico's jewelry is delivered in a box, but this was poorly wrapped and clearly in just a flimsy bag.

I am so disappointed!

If this is the way Chico's is delivering its jewelry, in the future count me out for ordering any further jewelry. Thanks, Denise Withrow

View full review
Loss:
$54
Pros:
  • Have somewhat nice clothes and jewelry
Cons:
  • Delivery system has gotten worse with lost packages and jewelry not properly packed for delivery

Preferred solution: Full refund

User's recommendation: Don't buy this necklace

Dana T Gsy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order will not go thru + no one to assist on Customer Service line

I have tried for 2 days to order using the 40% for 1st item them 25% second...online order will not go thru NO ONE ANSWERS customer service. The 1st item has sold out.

I am very frustrating. The last time I tried to order from CHICOs my online order never went thru, However, your customer service helped with placing the order.

You have some severe issues with individuals placing orders. LOSS of business.

The only way to solve my issue is to honor the sale when you are able to get your system to allow online orders. AND get yourselves a customer service going.

View full review
Cons:
  • Placing orders

Preferred solution: would like to order products for the sale price upon resolve

Resolved
Benn Ctu
map-marker Miami, Florida

Resolved: Usually great

Updated by user Apr 17, 2025

Company fixed the issue and I have been provided with apology. When I spoke to the second person, he told me the order had been placed.

I did not get an order confirmation after I placed the original order. All good.

Original review Mar 31, 2025

. Ive shopped at chicos since it started and will continue to do so.the size 2 is perfect for me.

I always find something and wear it for years . The style is always good for a long time.

View full review
Resolved
Nancy W Kio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Returned pants by u not me

I ordered pants. Finally got a message back from

upstairs that I turned down pants being sent back to you.

Not true. Never have I seen them but I have been charged

View full review
Loss:
$92

Preferred solution: Full refund

About

Related Companies

Chicos FAS, Boston Proper, White House Black Market, Soma Intimates

Summary

Chico’s is a large chain of stores offering clothing and jewelry. The company was founded in 1983. Its headquarters is based in Sanibel Island, Florida, United States. Chico’s offers a wide collection of women apparel, jewelry, and accessories. There are such categories as Sweaters, Jackets, Tops, Dresses, and Denim. Featured collections include the following: Black Label, No Iron Collection, Travelers, Zenergy, and The Faux Suede Pant. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. Chico’s offers a number of shipping options. They include Standard, Express, Two Day, Next Day, and International. The company accepts returns within 60 calendar days of purchase. There are more than 700 Chico’s locations nationwide.

Chicos reviews and complaints

Chicos is ranked 648 out of 8770 in Footwear and Clothing category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

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